• The customer must be at least 18 years old.
• The customer must have a valid account and must be registered in the electronic services.
• The customer must enter a correct and complete data during the registration process.
• The customer acknowledges that he is responsible for maintaining the confidentiality of his login data and not sharing it with any third party.
• The Customer acknowledges that he is responsible to notify the Bank if any unauthorized access or use of his account is suspected.
• The Bank's electronic services allow you to access your bank account and perform various transactions, including but not limited to money transfer, bill payment and balance inquiry.
• The Customer acknowledges to use the Electronic Services for lawful purposes only and in compliance with all applicable laws and regulations.
• By using the Online Services, you consent to the collection, use and disclosure of your personal information as described in the Privacy Policy.
• Al Rajhi Bank provides electronic services through Al Rajhi App and Online Banking. By using it, the user agrees to be bound by all terms and conditions contained on this page or in any other part of the site.
• The bank has the right to take the measures it deems appropriate, including (informing the customer of the need to stop immediately, closing his account without the slightest responsibility towards the bank) in the event that the customer carries out operations of a commercial nature on his account
• The Bank is committed to maintaining electronic services available all the day and seven days a week, except in emergency cases, such as making an amendment to the application or for maintenance or update purposes, at any time with notifying customers in the best way ...
• The Bank may use automated systems to assist in decision-making, for example when the Customer applies for products and services, to make credit decisions, and to conduct fraud and money laundering checks and the Bank may also use technology that helps determine the level of risk involved in the Customer's or Account activity for credit, fraud or financial crime reasons and to determine whether another person is using the Customer's Card without their permission.
• The bank will only use customer information if it obtains the customer's consent or if the bank has another legal reason to use it.
• The Bank has the right to record the details of the Customer's interactions on the Application to help keep his data and funds safe, and the Bank has the right to record and track the conversations that the Customer has with the Bank including phone calls, face-to-face meetings, text messages, emails, live chats, video chats and any other types of communications and the Bank has the right to use these recordings to verify the Customer's instructions to the Bank, Assess, analyze and improve the Bank's service, manage risks, or prevent and detect fraud and other crimes , The Bank also has the right to obtain additional information about these interactions, for example the phone numbers that customers call the Bank and information about the devices used by the Customer.
• The Bank maintains customer information in line with the Bank's data retention policy and this enables the Bank to comply with legal and regulatory requirements or use it where the Bank needs it for legitimate purposes such as managing the Customer's account and dealing with any disputes or concerns that may arise.

With regard to the information held by the bank about the customer, the bank shall be bound by the customer's right to the following:

• The right to access the information held by the Bank about the customer and to obtain information about how the Bank processes it.
• The Customer has the right to withdraw his consent to the Bank's processing of his information, which the Customer can do at any time and the Bank may continue to process the Customer's information if the Bank has another legitimate reason to do so.
• The customer has the right to receive some information provided to the bank in electronic format and/or ask the bank to send it to a third party.
• The right to ask the bank to correct the customer's information if it is inaccurate or incomplete.
• The customer must provide the bank with accurate and up-to-date information and update the data when any change in information is made as soon as possible.
• The Bank uses a range of procedures to keep customer information secure and this may include encryption and other forms of protection where the Bank requires its employees or any third party doing any work on behalf of the Bank to comply with appropriate standards including the obligation to protect the information and apply appropriate procedures for the use and transfer of information.
• The customer shall solely bear any responsibility that may result as a result of using the financial services through his account using the Internet banking service or through the application, as well as responsibility for any error that may result from transferring any amount to the account of any other beneficiary through this service, and the bank has the right to refuse to implement any transfer request to a third party at its absolute discretion and the customer has no right to object to that.
• The service stops automatically in the event that the customer enters the password for entering the service by mistake more than the permissible limit, and he must reactivate it by re-registering in the service on the same site or through the application.
• In the event that the customer enters the second password for the money transfer service for another beneficiary by mistake more than the permissible limit, he will not be able to complete the transfer process until the correct code is re-entered.

Early settlements for loans and Credit Cards:

• The customer acknowledges that he/she has viewed all financing / card balances and that he wants to pay the financing / credit card (type of financing / card). (file number / card number), based on his request and without any responsibility on the bank or any of its employees, and According to the applicable procedure in the bank in particular, with the collection of the full profits accrued from these financings.

Accounts opening through the service:

• In the case that the customer opens a current or savings account, he is obligated to transfer the minimum amount to open these accounts.
• The Customer agrees that the same account information, authorized signature and correspondence address of his/her existing account(s) will apply for the new account he/she requested to open using this service.
• The customer acknowledges that he/she is the beneficiary of the account.
• The bank has the right at all times to oblige the applicant with any additional conditions or requirements any time to implement the requested service.
• The customer acknowledges that he is fully qualified and legally qualified, and that he is able to manage his personal account with the bank.
• The customer acknowledges and agrees that Al-Rajhi Bank can verify the customer's identity by sending an OTP that Al-Rajhi Bank sends once through the automated system to the customer's phone number / e-mail registered with Al-Rajhi Bank through a text message / e-mail, then the customer enters the OTP through electronic channels to complete the process of verifying his identity and documenting his agreement to these terms and conditions.
• The customer acknowledges that entering the temporary password referred to in the above paragraph in the automated system of Al-Rajhi Bank is sufficient to verify the customer's identity and an acknowledgment by the customer of having read these terms and conditions and agreeing to abide by their implementation. Therefore, entering the password referred to in the above paragraph - a signature from the customer on This document and any attachments thereto.
• The customer acknowledges and agrees that Al Rajhi Bank stores an electronic copy of these terms and conditions that do not contain a live signature from the customer for the purpose of Al Rajhi Bank protesting it before any judicial authority or other competent authority, and the customer can view it through the bank's electronic channels at any time.

Stopping a cheque(s) using the service:

• This service allows the customer to stop a cheque(s) which is limited for stolen / lost cheque only, and does not cover disputed cheque(s).
• In case a customer stopped disputed cheques as stolen or lost, he/she will be fully responsible for this action and the Bank will not be held responsible for any liabilities or consequences that may arise as a result of this action.
• The Bank shall have the right to change the instructions after prior notice to the customer (electronically / in writing) to customer's address held with the Bank. If the customer uses the service after the change of the instructions with written / electronic objection, the customer will be considered as agreeing thereto. Also, the Bank has the right to change the technology used in the service(s) offered without prior notice and without giving any reasons to the customer.
• The Bank offers the service as per the set Bank Instructions in that time.

CLIQ Service:

• The customer understands and agrees that when registering / or amending the registration with the Click service and linking his mobile phone number / or his alias with his account with Al Rajhi Bank, his data (his name and / or account number and / or alias / name of his service provider) will be shown to the originator of the transfer on the payment channels of the participants on the system.
• The customer, undertakes not to use the service for commercial purposes with the aim of profit or to use it for the purposes of donations.
• For the purposes of executing transfer operations, the customer authorizes the bank to provide the Jordanian Payment Systems Company with his data, which is periodically updated and kept with it, as well as to exchange information and / or document data with other financial institutions participating in the process of executing the service-related operations. This exchange of information takes place in compliance with laws or legislation. Or the standards of the Central Bank of Jordan and the Jordanian Company for Payment and Clearing Systems.
• It is known to both parties (the Bank and the Customer) that if the transfer process is completed successfully, neither party can withdraw from it, and the financial transfer process is valid and legally enforceable once it is completed.
• The bank has the right to reverse the restrictions if the beneficiary rejects the value of the financial transfer, and the bank has no responsibility in the event that it rejects the financial transfer.
• It is known to the client that the transfer process will not take place if there is not enough balance in his account, and that the process will be rejected directly.
• The customer acknowledges that the transfer process was carried out on his own responsibility without any liability to the bank, whether there was an error in the value of the transfer, an error at the time of the transfer, or an error in the beneficiary account number / international bank account number or the alias of the beneficiary of the transfer process.

(Card-less Service):

• The customer acknowledges that he is the person concerned with withdrawing the full amount within the specified time and bears full responsibility if it turns out otherwise.
• The service is subject to the general terms and conditions of bank accounts and electronic services.
• The daily cash withdrawal limit through the service is 500 Jordanian dinars.
• The daily cash deposit limit allowed should not exceed the cash deposit ceiling of the bank ATM’s machines.
• It is possible to withdraw and deposit through this service through the bank ATM’s machines only.
• The services and features available in the Electronic Services are subject to the terms and conditions of each of them, which the user must agree to. However, in the event of a contradiction between them and the General Terms and Conditions, the General Terms and Conditions approved by the Bank for the services, features, benefits and offers shall prevail in force.
• All rights reserved to Al-Rajhi Bank.